Kavi Help CenterKavi® Commerce Help
| Chapter 5. Manage a Transaction | ||
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Part III. Kavi Commerce Pages | 
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Table of Contents
The Manage a Transaction page shows all available information for a single transaction. Depending on the status of the transaction, links to work with the transaction may also be available at the top of the page.
See all information about a single transaction
Read messages from the gateway for a transaction
See all available actions for a transaction
Enter the transaction information into the search fields then click Search. Leaving all fields blank will show you all the transactions in the database. If you search by more than one field (e.g., date created plus card holder), the results will only show transactions that match both search criteria.
You may enter full or partial values in the search fields. For example, entering an Order Id of '12' into the search field will match Order IDs of '08123' and '12345' as well as '12'.
Note
Search by the transaction's Order ID to find a specific transaction quickly.
Click the button next to the transaction and then click Select. If there is only one transaction, it will be pre-selected for you. If you do not see the transaction you are looking for, you can change the number of results shown on the page or click Back to try the search again. Entering more details in the search will result in a smaller number of transactions from which to select.
All transaction details are shown. Links to other tools available for use with this transaction are printed to the right of the 'Manage a Transaction' title.
The Manage a Transaction page is divided into four sections:
Basic Transaction Information
- Order ID
The unique ID assigned to this transaction by Kavi Commerce.
- Gateway
The gateway used for this transaction. This will be one of Echo, Verisign, or Manual Processing Mode, depending on the Gateway Configuration.
- Gateway Transaction ID
The unique ID assigned to this transaction by the gateway.
- Status
The status shows where the transaction is in its life cycle. See the Transaction Status Descriptions table for more information.
- Created by
Shows which application created this transaction. Normally this will be either Kavi Billing or Kavi Commerce.
- Description
This is set by the application that created the transaction.
- Original Amount
This is the amount that is originally charged.
- Charged Amount
the amount shown here is always the current amount charged to the credit card. For uncharged transactions, the amount will be the $0. If the transaction is Charged, this amount will be the same as Original Amount. If this transaction is Returned, the amount will be any remaining balance. If the transaction has been fully refunded, this amount will be $0.
The cardholder's name and phone number are shown. The cardholder's email address may also be available.
Messages sent between Kavi Commerce and the gateway that record the success or failure of each transaction.
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| Part III. Kavi Commerce Pages |  |
Chapter 6. Issue a Refund |